An Invisible Threat to Your Bottom Line: The Secret Life of False Declines

Retailers strive to provide the convenient and streamlined checkout experience that consumers demand when shopping online. At the same time, they are diligent with fraud systems that work hard to keep out bad orders. What retailers may not know, however, is that those fraud filters may be hindering that optimal customer experience and causing declines on legitimate transactions. False declines are on the rise, and retailers are taking the hit in both the short-term sale as well as the long-term customer loyalty.

In this presentation, Denise will discuss the impact of false declines on the customer experience and the retailer’s bottom line, as well as explain how retailers can determine the right balance between preventing fraud and approving every good order.