Samsung: Customer Experience Management on online platforms like Amazon

Name: Samsung: Customer Experience Management on online platforms like Amazon
Start: 2023-09-06T14:00

September 06, 2023 | 2:00 PM

Description

Samsung's Global Vision of Superior Customer Experience
Customer touchpoints along the customer journey
Review management on online marketplaces and our own DTC shop
Consumer insights for marketing and product management, R&D and quality assurance
Customer engagement before and after the purchase
Key learnings & benefits

Amazon Sales Kongress 2023 September

Christian Driehaus

Managing Director, Co-Founder - gominga eServices GmbH

Marcus Nessler

Head of Customer Experience - Samsung Electronics

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