The Loyalty Agenda – Why You Can’t Price Check CX

89% of Australian marketers are confident that the experiences they’re delivering meet customer expectations…only 46% of Aussie consumers agree! (Aquia). Yikes! Tough crowd!

The race to discount and undercut is officially over (phew!). We are entering the age of experience, and customer loyalty needs to be every business’s top priority – Here’s how to make it yours!

You’ll learn:

  • Why companies investing in ‘smiles’ are outperforming the rest
  • Why CX needs to be embedded in your company culture
  • Why the best performers ignore best practise
  • Top 6 takeaways to get started on your CX transformation